MENU
CHAT
YEAR
2024
ROLES
Product Designer
PROJECT SCOPE
Feature Design
User Research
DESIGN TOOLS
Figma
TECH STACK
Flutter
iOS
Android
CHAT hero image
CHAT hero image
OVERVIEW
Step Battle
As a fitness app, only of the main goals of the app is to push users towards a healthier lifestyle by a small step at a time. One of the app's key feature is Step Battle - a competitive feature where users compete based on the number of steps they take in a day. The competitive element encourages the users to push beyond their normal limits and the feature has seen users go on marathons in bid to win. However, because the competition is over the app, the human connection can be sometimes lacking.
USER RESEARCH
In search for connection
A round of user interviews with the community was done to understand the user's sentiments about the feature and 80% of the users mentioned that they wanted to have more interaction with other users.
SOLUTION 01
Platform for connection and competition
Introducing chat was an obvious answer to the calls of the users, setting up a platform for users to take the competition to the next level. Chat opens a new dimension within Step Battle for the users to interact with each other, have banters and compete fiercer than before.
SOLUTION 02
Adding a bit of spice
Everybody loves a friendly competition. And we found the perfect way to stir up some competitive spirit among the users competing with each other. Whenever there is a huge move from a player, there will be a message from the system in the chat highlighting it. Any overtaking in the rankings will also be flagged out in the chat. Such information pushes the players to compete even more fiercely and turning the experience into a social experience.
SOLUTION 03
Keeping users engaged
Notifications are sent to the users whenever there are any updates on the battle. Users love to know what is happening so that they can respond to any challenges from other users as soon as possible. There is a momentum and cadence that is required to keep conversations going and with these timely notifications, the users are kept on this momentum to build on the conversations.
FINAL THOUGHTS
Foundation of a social experience
Chat is essential to create a social experience. Communicating with other users is the fundamental piece of introducing a social element to the product, which changes the experience of the product profoundly. From a human to app experience, the product is now a human to human interaction. Humans crave connection and the chat opens up the possibilities for fellow users to create experiences and memories with one another - bringing players back time and again.
CHAT
OVERVIEW
USER RESEARCH
SOLUTION 01
SOLUTION 02
SOLUTION 03
FINAL THOUGHTS